Upon successful completion of this course, students will be able to:

use Help Desk troubleshooting resources.

manage user workstations.

identify server and database security issues.

manage user database issues.

troubleshoot mail routing and delivery.

troubleshoot IBM Lotus Notes mail issues.

Lesson 1: Introducing Help Desk Troubleshooting Resources

Topic 1A: Using IBM Lotus Online Support Resources

Topic 1B: Starting IBM Lotus Domino Administrator

Topic 1C: Investigating Basic IBM Lotus Domino Administrator Tasks

Lesson 2: Managing the User's Workstation

Topic 2A: Diagnosing Problems with Deploying Welcome Pages

Topic 2B: Breaking Down the IBM Lotus Notes Client

Topic 2C: Enabling Multiple Users to Share a Workstation

Topic 2D: Recovering User IDs or Passwords

Lesson 3: Managing Server and Database Security Issues

Topic 3A: Diagnosing Server Access Problems

Topic 3B: Determining Users' Effective Access to a Database

Lesson 4: Managing User Database Issues

Topic 4A: Refreshing or Replacing a Database Design

Topic 4B: Compacting a Local Database

Topic 4C: Archiving Database Documents

Topic 4D: Diagnosing Problems with Mail Archiving Policies

Lesson 5: Troubleshooting Mail Routing and Delivery

Topic 5A: Introduction to Mail Routing

Topic 5B: Responding to Mail Delivery Failure

Topic 5C: Viewing Pending and Dead Mail

Topic 5D: Tracing Mail Delivery

Topic 5E: Tracking Mail

Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues

Topic 6A: Troubleshooting the Personal Address Book

Topic 6B: Troubleshooting Directory Catalogs

Topic 6C: Securing Mail Messages

Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation

Topic 6E: Troubleshooting the Out of Office Agent

Lesson 7: Troubleshooting Replication

Topic 7A: Creating and Encrypting a Database Replica

Topic 7B: Setting Replication Options

Topic 7C: Diagnosing Database Replication Problems

Topic 7D: Resolving Replication Conflicts